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FAQ

Are there special seats for people with reduced mobility?

Yes, such seats will be provided in Torwar hall. 

Do you offer special pricing for large groups?

Yes, if you buy 15 tickets, you get one free.

Do I need to purchase a ticket for my infant child who will sit on my lap for the entire show?

If your child is under 2 years old and you have a proof of his/her age, you don't need to buy a ticket.

At Disney on Ice: Princesses and Heroes, my child won't be able to see from there.

Unlike a stage show where the action happens in one place, Princesses and Heroes is a show with an enormous performance space and a lot of movement. The show is not performed just to those people directly in front, but rather to the entire auditorium so no matter where you sit you will be able to see the ice floor.  However, what you pay determines how close you are to the ice.     

Is my child too young for Disney On Ice?

Nobody is too young or to old for Disney On Ice! It is a family show, so Mums, Dads, teenagers and grandparents get as much out of Disney On Ice as the kids do!

Show duration/Intermission

The show will start promptly on time and runs for approximately 110 minutes, including two 45-minute acts and a 15-minute intermission.

Is there a cloakroom in Torwar hall?

Yes, a cloakroom is available (cost: 2 PLN).

Is there a parking near Torwar hall?

Yes – an all-access, free parking is available next to the venue.  Attention! Limited capacity.  You can also leave your car at a paid parking, capacity 90 cars, cost: 15 PLN per car.

Can I bring my own food and drink to the show?

Yes, as long as the drinks are in plastic bottles or cartons up to one liter (larger recipients will not be allowed in Torwar hall). No glass bottles or cans. Remember to keep the amounts reasonable and the place clean.

Can I leave the venue, just for a while?

No – if you leave the venue, you will not be allowed back in.

Are cameras allowed in the arena? You are allowed to bring amateur digital cameras up to 5.0 MPix matrix and traditional amateur compact cameras into the festival venue, provided that they are non-professional (no tripods, professional cameras, camcorders, audio-video recording equipment and any photographic equipment which might be used for professional reasons, e.g. 35 mm reflex cameras, digital reflex cameras, large and medium format cameras, etc.) and the photos are intended for personal use only. Filming should not obstruct the view of any audience member or interfere with your neighbour’s experience. The use of flash is forbidden.
Can we record the show?

We're happy for you to preserve the memories of your visit with video recording devices, but remind you that they are for your personal enjoyment only, and may not be duplicated or used for any commercial purpose. The recording can only be made with handheld devices (no tripods) from one’s seat exclusively.

Who is Feld Entertainment?

Feld Entertainment is one of the worldwide leaders in producing and presenting live touring family entertainment experiences that lift the human spirit and create indelible memories, with 30 million people in attendance at its shows each year. Feld Entertainment's productions have appeared in more than 70 countries on six continents and include Ringling Bros. and Barnum Bailey, Feld Motor Sports, Disney On Ice and Disney Live!

Who is Alter Art?

Alter Art is the largest independent promoter and a leader in musical and live entertainment in Poland, providing a high-level, spectacular shows, concerts and festivals, gathering thousands of spectators. Since 2008, Alter Art promotes popular Disney shows produced by Feld Entertainment in Poland.

How to dress for the show?

We would like to inform you that the temperature at the venue is about 18 ˚C, therefore, cloakroom is not obligatory.

How can I pay during the show?

During Disney on Ice: Princesses and Heroes,  you can pay with cash only.

Can I leave my valuables, like photo/video equipment, somewhere?

Yes, there is a deposit in Torwar Hall. Price: PLN 10 per item. If the security finds items listed as prohibited in the regulations, the person in their possession will also be required to leave them in the deposit. 

Please note:

the production uses strobe lights during the performance.